4-stroke 6 hp

[busumark]

HOPE is the last to die kaptan

[ganni]

meccaninc with ur atitude you are putting off many potential clients.  so you spend thousands of euros in marketing, advertisement and "to train your mechanics" and then you simply can't fix a 6hp outboard?? thats a pitty my friend since negative things always have a larger impact than positive ones and this forum is monitored daily by 100s of people

[malvizzu]

Busumark I think Jonathan is write. When there is a bad aftersales service one should notify others. If you are a person like me who do not understand a thing about motors should be made aware of certain agents. After reading the end posts, I came to the conclusion that it is a motor from Mecca. The way Mecchanic jumped into the forum indicates that, as they say, they hit him where it hurts. I have heared many people complain about Mecca boats and motors, especially aftersales. New buyers like me should be made awair of certain agents. No disrespect Mecchanic - but it's plain truth.

[bigboy]

With all respect to everyone ma nafx kif tixxu minghadu dal bniedem eee. When kevin, mundinu and myself went to see the boats gie bxeba paroli cos he did not want to show u the boats on display !!!

Vera jgib hafna dajjes irhas imma finish 0, hfief hafna allura fic caqliq mandek xej, u aftersales brodu

[ganni]

you see meccanic what other people think about you!!  all are of the same opinion

maybe if you could repair this 6hp outboard people could change their perspective about you, but its up to you if you don't want to continue damaging your reputation.

[shanook]

to put things in perspective............there are times when an engine is not working right and when u take it to the mechanic it seems to work fine or the problem seems to disappear.........I am talking out of experience not just talk. this must have happened to a lot of us. I am not excusing meccanic for anything but these things happen. As a business man u cannot just take anybody,s word but one has to be certain that the item has been used properly and not tempered with. I worked part time as technician and the things i saw one wouldnt believe. Example A lady nicely dressed came with a toaster under quarantee that it is not working....Opened it and found a toasted mouse inside which caused the elements to short.......now how can u explain that mice trouble is not under guarantee??
So please do not jump to conclusions, things should be taken in their stride and fair chance should be given to anybody.
Busu has been to see the dealer this morning and I am sure that he will let us know what is happening.
At least the Forum is being used to help both the retailer as well as the client.
The retailer to take care of customer care, and aftersales service.
the client to know his rights and to claim his rights in a proper manner.

[benri]

yes shanook you're right but certain dealers try to take the mickey out of people who don't understand.
An example of a certfied, qualified mechanic....
Customer: why didn't my engine alarm as supposed to after 20 hours for the first service?
Qualified, certified Mechanic: Cause the oil was still in good condition
...lol
Things you laugh about instead of cry when they happen to you! I just thank God it was not my engine and it didn't happen to me!

[skip]

Well said Tony, we are all demanding customers nowadays, perhaps we always were but with the advent of the Internet it's much easier to get information, advice and conduct research. Retailers still have to transistion to this level of customer care which perhaps was normal in the larger markets like the USA but wasn't the case in Europe and especially Malta.

Mecca certainly make boating more affordable and offer a wide range of boats to suit all budget levels. They have invested in their premises and I know they are now wanting to invest in their people to address after sales and this is something that we will judge in time. There are lessons to be learnt all round and as Tony said the forum can be used for both the client and the retailer to better understand each other.

[shanook]

true Benri and that answer can never be excused but certain people dont know that to say 'I dont know and will ask my mechanic' does not constitute a weak reply but a very sensible one.

[Kaptan Jr]

About a year ago I was asking all the info about the outboiards cause I was going to change mine and buy 2 brand new engines. I went to all agents and tried a lot of boats with different engines but the Tohatsu TLDI engines in my opinion where the most reliable and consumed less fuel than other engines.

I bought 2 Tohatsu engines and after one year I can say that are really good engines and perform well. Low fuel consumption and stay long hours with low revs and the most important thing these outboards are not expensive as other brands.

I do not regret that I bought these engines and also the agent was very helpful at first with me and my brother. But as trouble occured in one of our engines which we had hardly used the agent was blaming us of the fault!!!!

I am not saying  that the product is not good I think that the agent needs to change his attitude and treat his clients much better after all the money they spend!!!!!!

[busumark]

yes the motor is a tohatsu and the dealer is mecca. to day went to speak with nikol and after a lively 30 min conversation he seemed to begin to reason like a dealer with excellent after sales service. we agreed for a trial run of one hour with the boat with the mechanic. he still insisted that the pressure and compression tests were good. i told him ok but maybe something else is wrong. i told him what will happen if after that hour the mechanic still tells you that the engine is good and when my friend uses the motor for a period of time the oil level goes down again. he told me in that case he will give my friend another motor and send the motor back to the factory. i told him that is excellent customer service and that he should have done it before not after a lot of hassle and after being followed up on the forum although the make of the engine and the dealer were never mentioned and no nikol i didnt tell anyone in private what the make of the motor was everyone made their own conclusion.
when i was there i asked for the mechanic certificates he told me i dont have them here because i didnt know that you were coming. he promised that they will be on-line in the web site. people need to see with their eyes to beleive. he also said that he has 3 mechanics training abroad and when they come he will have qualified mechanics that can give good service to the clients. i hope that all you said is true nikol because if it happens and only time will tell you will be a very valid dealer that can match or even  beat other dealers in customer service. in the end it will be a good thing for us also because we will have another guaranteed good dealer in malta from where to buy

[The_Gaffer]

My Grandmother always used to say 'If you pay peanuts, you get monkeys!'....sorry guys, |I justcouldn't resit that jibe.
Back to Reality.  The problem with a lot of family run businesses in Malta, and overseas, is Marketing...advertising, as someone mentioned in another post on this thread, is not, I repeat not marketing.  It is part of the marketing mix, but certainly not a marketing startegy, its operational, something to be done in conjuction with a PLAN....thoroughly worked out plan which targets the demands of the market, tickles your interest, and makes you want to own the item being marketed. I know, I work for one of the best Global players in the tobacco business, where marketing to us is the bible.  The advent of the 4Ps and 4S's (Philip Kotler et al) is long gone now.  Big businesses today rely on the old ado of 'word of mouth'. Allow me to give you guys an example;  Busumark had some trouble with an outboard,he goes to the dealer, the dealer pulls his leg, Busumark in a huff (and quite understandably) comes onto the forum and vents his anger here....in less then 24hrs, a potential niche market of over a 1,000 people have read the post.  Big Damage.  Busu's post invokes a reply from the supposed dealer (since until now no one knew who it was) and the dealer splashes post after post of praise on the after sales service, including maintenance.  What happens, more people vent their anger against the dealer....I'm sorry guys, very poor marketing, but even less very poor damage control!!!!
Same scenario, different dealer:  Busu complains about a fault in the outboard, The dealer, asks for the outboard to be brought in...I'm acting here. but this is the way I would have handled it...."Aw Busu, that outboard has some malfunction, we're not sure what the fault is, but hey, what the heck, here's a spare one until we figure out what the problem is".  Busu comes on the forum,. heaps priase on the dealer...people see this, and relate to it..."i wanna be in that customer service situation.  People who read the post here will relate this to their friends, who intern relate to other friends...and before you know it...with a few 100 Euros and with the help of the Forum, people, people's friends, and their friends...we now have a situation where a mass of people know that when buying a particular brand or model from the dealers outlet, they can be assured excellent customer service.  Guys, I tried to put it in very simple terms here so that everybody understands me...but really, its not that difficult to provide a service..as long as you invest in the future!!!!!.....Showrooms and brands don't sell, Customer service does!!

[malvizzu]

Gaffer you're a philosopher. I agree 100% with what you said. It's customer care that matters most and not advertising. I bought my first computer from a particular big agent. Within the first 3 weeks I had a fault with my 19" monitor. Took it there. Tested in front of me. No questions asked. They gave me another brand new one sealed in a box. Whenever I had problems, even software ones, they were at hand to help. From that day onwards, I bought 4 computers from them, 2 cameras, 2 dvd players besides recommending and taking hosts of friends to buy from them. This is a NO NONSENSE CUSTOMER CARE. As Gaffer said, nobody implied Mecca, not even Busumark who started the post. All of a sudden Mecchanic jumped in to heap praise on his company and mechanics. That's not the way man. You just burried yourself in your own grave. Sorry. Tohatsu may be the best salt water motors in the world, but if I have to do anything with mediocre aftersales, especially one like me who doesn't understand a thing about motors, I would never buy them. Punto e basta.

[camkev]

And what about the mechanics??Are they training abroad now in these festive days ...hard to beleive!!!

[malvizzu]

LOL !!!!!!!