Lowrance Link-5

cronos71 · March 23, 2014, 20:53:39 CET

Hi guys,

Need your help maybe someone had my same problem at some point and solved it of course.

Yesterday I installed my Link-5 which i purchased from Caruana Marine (still under warranty).
I turned it on and gave a 'PC MODE' message. Very strange as it does not mention this anywhere in the installation manual.
Push of buttons has no effect, only the on/off switch actually works as supposed to. Just to mention everything I have linked it to my HDS-7 as instructed by Caruana Marine (yellow to yellow and green to screen).
Any ideas? $:-\$
Thank you.

Cronos

The_Gaffer · March 23, 2014, 21:06:38 CET

If i were you i would continue this with Simon at Caruana Marine, especially since its still under warranty. Having said this, Simon is a very helpful person, and will surely extend his tchnical knowledge to rsolve this issue.

shanook · March 23, 2014, 21:34:41 CET

Yes, I had a problem and Simon Maeve his utmost to clear it. So just go there I am sure he will clear your problem.

baghira · March 24, 2014, 08:22:17 CET

Tony??? Is there something i am not understanding? I was made to beleive that you still have a problem.!

shanook · March 25, 2014, 07:23:19 CET

Yes Silv, the problem is still there because Lorance have shrugged off all responsibility and they said they cannot offer any solution as the charts that they produced 5 years ago are out of production and are now using Navionics. They also said that if I had a newer generation 2 they would have loaded my card with a chart!!! Can't see the difference, but that's what they reasoned. They also said that Simons offer is a valid one.

So my supplier (Caruana Marine) offered what he could, BUT Lowrance washed their hands and offered NOTHING, zip, nada.

For those wondering what the problem was: bought hds5, 5 years ago. I still had my garmin, as gps, which I continued using, and the hds was used as fish finder. Last year my garmin had a breakdown and is now on Valium, so I started using the lowrance only. I noticed a difference with the charts so, I checked with Visa and Benri and their units confirmed it. Went to Caruana marine and after a while I discovered that my sd card was empty!!! So I asked if it can be reloaded against a small fee like all big companies do. If you somehow lose Microsoft they reload it. Simon offered a chart at a reduced cost, which he is not obliged to do, and I say thank you, but Lowrance as stated above did nothing. Shame on lowrance.
Amazing a small shop in tiny Malta, does his best for his customer and a Giant like lowrance does not even bother, I had to rewrite as after a week I still did not have an answer.
Customer service review:
Caruana marine 10/10
Lowrance: 0/10

baghira · March 25, 2014, 09:13:14 CET

I see the point..
Well done then...

skip · March 25, 2014, 10:17:41 CET

I don't know the full background, but thing is Lowrance aren't the producer of the charts. If you were using Garmin I imagine you had a Bluechart. Your HDS5 should have been loaded with a European base map, was that not the case?

And then you would purchase a Navionics chart on SD card , either Gold or Platinum depending on your preferences.

shanook · March 25, 2014, 11:20:24 CET

Yes the unit had a base map but I bought an SD card with detailed map of course I bought this map from Caruana Marine for the unit, the SD had a Nautipath chart by Lowrance.....the garmin has the blue chart but thats another story, i still have that although the unit is out. Now Lowrance are using the navionics card as the nautipad is out of production. I think the nautipath has a lowrance name on it I am not sure about this as the unit is in Burmarrad.